Q: How long does this process take?
A: New agencies have two years from the date of their application to schedule their site or virtual visit — their hearing will take place the same year as the visit. Agencies also must complete the CAPRA general training (in person or virtually) within that two-year period.
Q: What is the timeline for this process?
A: The timeline depends on when you decide to have your visit given the two-year deadline, but on average most agencies can complete this process in two to three years. It is recommended that agencies start becoming familiar with the standards and start thinking about how teams should be created for each of the 10 sections in advance of submitting their application.
Q: Can my agency request a mentor?
A: Yes! All new agencies are automatically assigned a mentor once their preliminary application has been received and processed and reaccrediting agencies are assigned a mentor based on their visit year. Mentors are assigned by based on the region and size of the agency.
Q: What happens if my visit is not approved?
A: In the event your visit is not approved, your CRT will provide you with notes on areas for improvement and you will be provided with the option to apply for an extension to the following year.
Q: How are our CRT members and SVT members determined?
A: The CAPRA accreditation manager in conjunction with the Commission Executive Committee assign volunteers to a team based on the individual’s level of CAPRA experience, work experience and familiarity with the size of agency being reviewed.
More details on this can be found in the “Visitor Selection” of the CAPRA Accreditation Handbook.
Q: How do we provide our availability for a visit?
A: All new and reaccrediting agencies will be contacted in the fall prior to their visit year to provide two one-week options for their visits — the visit schedule is typically finalized by the end of that calendar year.
Q: We have been accredited now what?
A: Visit the CAPRA Promotional Toolkit for details on using the CAPRA logo on your materials and celebrating your accomplishments with your staff and community.
Q: How long does accreditation last?
A: All agencies must be reaccredited every five years. Agencies are required to pay an annual or review fee each year and complete a comprehensive annual report to demonstrate how they are maintaining the standards.
Q: Once we are accredited, how do we maintain our accreditation annually?
A: All agencies are required to pay an annual or review fee each year and complete a comprehensive annual report to demonstrate how they are maintaining the standards.
Q: When is the annual report due?
A: Agencies are required to submit their annual report no later than April 1 every year.
Q: What information is required in the annual report?
A: Agencies are expected to provide updated information for their record, outline how they are maintaining the standards between their reviews, and share how their staff is involved in being CAPRA volunteers.
Q: What is the process to submit our annual report?
A: All accredited agencies (excluding those that are being reviewed that year) are required to submit their annual report in the form of a survey request.