Agencies cite many reasons for seeking external recognition of their operations, programs and services.  The following lists outline some of the most common reasons.  

Benefits for the Public

  • Assurance and validation of well-administered services in accord with approved professional practices 
  • Potential for external financial support and savings to the public 
  • External recognition of a quality governmental service
  • Holds an agency accountable to the public and ensures responsiveness to meet their needs
  • Improves customer and quality services

Benefits for the Agency

  • Public and political recognition
  • Increased efficiency and evidence of accountability
  • Answers the question, "How are we doing?" through extensive self evaluation
  • Identifies areas for improvement by comparing an agency against national standards of best practice
  • Enhances staff teamwork and pride by engaging all staff in the process
  • Creates an environment for regular review of operations, policies and procedures, and promotes continual improvement
  • Forces written documentation of policies and procedures


News Stories

7.2.20Top Story

What are the best "next practices" for parks and rec?

7.2.20Around the Country

Milwaukee parks and rec to provide activities, free meals

7.2.20Around the Country

Growth in outdoor dining puts squeeze on open space