Agencies cite many reasons for seeking external recognition of their operations, programs and services.  The following lists outline some of the most common reasons.  

Benefits for the Public

  • Assurance and validation of well-administered services in accord with approved professional practices 
  • Potential for external financial support and savings to the public 
  • External recognition of a quality governmental service
  • Holds an agency accountable to the public and ensures responsiveness to meet their needs
  • Improves customer and quality services

Benefits for the Agency

  • Public and political recognition
  • Increased efficiency and evidence of accountability
  • Answers the question, "How are we doing?" through extensive self evaluation
  • Identifies areas for improvement by comparing an agency against national standards of best practice
  • Enhances staff teamwork and pride by engaging all staff in the process
  • Creates an environment for regular review of operations, policies and procedures, and promotes continual improvement
  • Forces written documentation of policies and procedures


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