Member Benefit: How ePACT Transformed San Francisco’s Approach to Administration

August 24, 2023, Department, by NRPA

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The San Francisco Recreation and Park Department (SFRPD) is dedicated to serving more than 12,000 children in a wide range of programs across 25 recreation centers. However, the department faced significant challenges with its outdated system for collecting medical data, contact details, waivers and consents. ePACT swiftly transformed SFRPD’s operations, streamlining processes and enhancing the overall experience for families and staff through its:

Offline access – Families fill out their information, such as waivers and emergency information, shortly after registering. Staff also can use automated reminders to prompt families who have yet to submit their information to do so. Returning families quickly scan and reconfirm their information. The system ensures SFRPD always has the most accurate and up-to-date data available anywhere at any time with ePACT offline access.

Enhanced security – The implementation of a centralized, highly secure system addressed the department’s concerns about data access and privacy. Only authorized staff members have access to the records, maintaining strict compliance with HIPAA regulations.

Standardized and streamlined approach – SFRPD standardized and simplified its medical forms, waivers and consents, allowing staff to gain a comprehensive understanding of each child’s health and support needs. This approach facilitated better preparation for potential issues. Staff can access any child’s data quickly in one centralized location and easily share pertinent details across programs.

Since the implementation of ePACT in 2016, the system’s ease of use, convenience and accessibility have made a significant impact on program operations with overwhelmingly positive feedback.

For more information on how you can use your NRPA member discount for ePACT and how it can transform your organization, contact, visit or call 1.855.773.7228, ext. 103.