Navigating Through Trauma, Drama and Llamas in the Workplace

Session Type:  Speed Session (20 miniutes)

Track: Health and Wellness


As the topic of mental health continues to gain traction, navigating mental health trauma faced from frontline staff workplace through recognition and action is essential in all areas of recreation. Dialogue examples on how to navigate trauma from the workplace will be practiced to illustrate how to prevent unnecessary drama and stigmatization. Additional awareness also will be discussed on how to heal and celebrate the successes and triumphs within the workplace and cultivate a healthy and professional workplace (llamas!). This speed session will be a hybrid of providing case-specific studies and discussing how to provide in-person and virtual resources and support, especially in light of the current pandemic while continuing to provide safe programming for staff and patrons.


Learning Outcomes:

Empower working professionals to recognize, identify and take purposeful action with confidence regarding mental health concerns within the workplace as it pertains to parks and recreation.



Jaimie Clout

Aquatic Supervisor, City of Bristol (Connecticut) Department of Parks, Recreation, Youth and Community Services

Jaimie Clout, CPRP, LGIT, CPO, EMT, has 20 years of experience, from working as a lifeguard and program manager to serving more than a decade in a director role. In 2007, her facility received the “Nation's Best Indoor Family Aquatics Center.” Her staff also has been credited for saving the life of a patron. With 19 years as an EMT and two decades in parks and recreation, Clout focuses on leading with passion and motivating the next generation.


Tiffanie Lai

Senior Recreation Coordinator, City of Mountain View, California

Tiffanie Lai has contributed to the parks and recreation field for 8 years in Northern California. As an instructor trainer and advocate for staff education and development, she has spoken at different conferences at the district, region, state and national, National Recreation and Park Association level. In 2019, Lai was recognized by California Park & Recreation Society with a "30 under 30" achievement. In her spare time, she enjoys training for a 70.3 triathlon.

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