The 2021 Virtual NRPA Annual Conference will not only bring the park and recreation community together but will also serve as a unique and engaging platform for exchanging ideas in new and imaginative ways. Here are answers to some of the questions you may have regarding this year’s conference.

Conference Code of Conduct

NRPA is dedicated to providing a safe, productive and welcoming environment for all of its participants and NRPA staff. We ask that you please review and keep the NRPA Code of Conduct in mind during the NRPA Virtual Conference. The NRPA Code of Conduct can be found here.


How do I log into the virtual platform and attend the event?

On Friday, September 17, you will receive a welcome email from with details on how to set up a password and log into the virtual event site. These instructions will be sent to the email address you registered with. If you do not see it initially, we recommend you add to your Safe Sender list and check your junk, spam and/or clutter folders to locate the welcome message. If you have still not received this email by Monday, September 20, please email for assistance.

We strongly recommend that you take a few minutes to log in, add your profile photo, build your schedule and familiarize yourself with the event platform prior to the conference starting on Tuesday, September 21.

What time zone is being used for the virtual event?

The conference schedule/agenda will be based on Central Daylight Time (CDT).

Will a help desk be open for assistance prior to the conference opening on Tuesday, September 21?

Yes, there will be a live chat feature as part of the help desk. The hours the chat will be available are:

  • Friday, September 17, from 11 a.m.-4 p.m. CDT
  • Monday, September 20, from 8 a.m. a.m.-4 p.m. CDT
  • Tuesday, September 21, from 8 a.m.-6 p.m. CDT
  • Wednesday, September 22, from 8 a.m.-6 p.m. CDT
  • Thursday, September 23, from 8 a.m.-6 p.m. CDT

Can I attend the event using my smartphone or tablet?

While the site is enabled for mobile devices, including smartphone and tablet, we recommend using a laptop or desktop computer for an optimal user experience.

What internet browser should I use?

For best performance and compatibility, we recommend using Google Chrome. While you may also use Firefox or Microsoft Edge, Internet Explorer is not recommended for this event.

What internet capacity is recommended?

You should use a strong connection with a speed of at least 1.4 megabits per second (Mbps). If your connection is slower, you may still participate but load times may be longer than normal. To test the speed of your internet, please click on and click “Go.”

Other helpful tips include:

  • Connect to the internet using a network cable rather than using a wireless network.
  • Disconnect other devices in your household from your wireless network.
  • Disconnect from virtual private network (VPN) or corporate networks (if possible).
  • Close any unnecessary applications.
  • Refrain from browsing the internet, streaming media and/or downloading large files while participating in the event.

What if the content is not loading and giving “glitches?”

  1. Log out of the event site.
  2. Clear your browser’s cache. If you need assistance, this guide will walk you through the process:
  3. Restart your computer.
  4. Log back into the event site.

Will I need specific technology to attend sessions?

We recommend you download the Zoom Client for Meetings to your laptop or desktop computer, and make sure you are using the most updated version of the app. All live-streamed sessions, General Sessions and the Best of the Best Ceremony, will be broadcast via Zoom. PLEASE NOTE: If you have any company firewalls that may block the use of Zoom, these need to be disabled in order to participate in conference sessions.

What if I have technical difficulties during the event?

Please visit the Help Desk and click on “Technical Support,” to initiate a conversation with one of our technical support representatives. Live technical support will be available during the following hours:

  • Friday, September 17, from 11 a.m.-4 p.m. CDT
  • Monday, September 20, from 8 a.m.-4 p.m. CDT
  • Tuesday, September 21, from 8 a.m.-6 p.m. CDT
  • Wednesday, September 22, from 8 a.m.-6 p.m. CDT
  • Thursday, September 23, from 8 a.m.-6 p.m. CDT

Exhibitor Showcase

When is the virtual exhibitor showcase open?

The virtual exhibitor showcase is open during the following times:

  • Tuesday, September 21, 10:30 a.m.-3:30 p.m. CDT (exclusive hours 10:30 a.m.-12:30 p.m. CDT)
  • Wednesday, September 22, 10:30 a.m.-3:30 p.m. CDT (exclusive hours from 10:30 a.m.-12:30 p.m. CDT)   
  • Thursday, September 23 10:30 a.m.-12:00 p.m. CDT (exclusive hours) and 1 p.m.-5 p.m. CDT

How would I quickly find a specific virtual exhibitor I am looking for?

Click on “Exhibitor Showcase” from the main navigation bar, then select “Exhibitor by Alpha.” You will then see a full listing of all exhibitors in alphabetical order and can search for a specific exhibitor in the search bar located above the listing.

Can I chat directly with virtual exhibitors?

Yes. When you visit a specific company’s virtual exhibit booth, you will see a blue “Message” button at the top of the page. Clicking on this button will allow you to begin a one-to-one chat with the representatives that are online. All of your chats with exhibitors will be stored within your Message Center, which you can locate by clicking on the “Message Center” tab at the top of your Attendee Dashboard.

Is there a way for virtual exhibitors and attendees to engage face-to-face?

Yes. Exhibitors will have a Meeting Lounge page within their booth that can be used for live face-to-face meetings.


General Information

What if I am not sure where to start. How do I navigate the virtual conference site?

We recommend starting with the 2D lobby image, which is featured on the Home page. This image contains buttons to all the major parts of the site, including the Schedule, Sessions & Events, Exhibitor Showcase, and Networking pages. If you need assistance, please visit the Help Desk and click on “Technical Support,” to initiate a conversation with one of our technical support representatives.

How do I update my attendee profile?

If you need to change or update your profile information, you will need to do so by logging into NRPA’s registration site and modifying your information there. Your registration information will be used to build your virtual profile. You will not be able to make changes within the event platform. 

What if I am not appearing in the attendee directory?

If you are not listed in the directory, click on your initials in the top righthand corner of the screen and select “My Profile.” Under your profile photo, click on the button titled “Privacy & Email Settings.” Make sure the box is selected for “Appear in the attendee directory” and then click “OK.” When you are back on the profile page, click “Save” at the bottom to enable this change.

Virtual Sessions

Where can I find the full virtual conference agenda?

The agenda can be viewed by clicking the “Schedule” button, found within the main lobby image on the Home page. You can also access the Schedule button from the navigation bar at the top of the site.

What are the tracks for this year’s education sessions?

This year, the tracks will include:

  • Advocacy
  • Aquatics
  • Career Development
  • Conservation
  • Customer Service
  • Equity and Inclusion
  • Health and Wellness
  • Leadership and Personnel Management
  • Planning, Design and Maintenance
  • Programming
  • Public Relations and Marketing
  • Revenue Development

How do I select the virtual sessions I would like to attend?

You can access both live and on-demand sessions from the “Schedule” page or from any of the session directories located under the “Sessions & Events” page.

When viewing a listing of sessions, you can click on the session title, to be taken to the page for that particular session. If the session is live, you can click the “Build My Schedule” button to add the session to the personal calendar in your Attendee Dashboard. Your personal calendar can be accessed by clicking on your initials in the top righthand corner of the screen, and then locating the “My Calendar” tile.

How do I attend the live-streamed conference sessions?

Once a session is live, and once you have clicked the “Build My Schedule” button, the link to watch the session will appear in the grey “Access Details” box. Simply click the link to participate in the session. 

Will live content also be recorded and available after the event?

Yes, all live sessions will be available for on-demand viewing within 48 to 72 hours of the live session’s conclusion. You can access these on-demand sessions via the same path you navigated to view the live sessions. On-demand sessions will be available to view through December 31, 2021.

Will CEU credits be offered for the virtual sessions? How do obtain my CEUs?

Yes! A maximum of 1.4 Continuing Education Units (CEUs) can be earned based on the number of sessions attended during the 2021 NRPA Annual Conference virtual event and sessions viewed on-demand by December 31, 2021. Attendees can earn 0.04 CEUs for each Speed Session and 0.1 CEUs for each Education Session. Attendees will be required to attend entire sessions and complete session evaluations to obtain CEU credit.

The session evaluation can be accessed via the pink button that says "Click Here for Session Evaluation" on each session page.

Attendees will need to enter their NRPA Member ID when completing session evaluations. To access your NRPA Member ID, please visit your Attendee Dashboard by clicking on your initials in the top right-hand corner of the screen and then "My Dashboard." Your Member ID can be found by clicking on "My Profile" at the top of the Dashboard.

CEUs earned by attending virtual event sessions and viewing sessions on-demand will be processed and reflected on official transcripts by February 21, 2022.

For questions regarding CEUs, please contact

How do I find the list of speakers/authors?

To view the complete list of conference speakers, along with their biographies, please visit the Speaker Directory tile in the Attendee Dashboard. You may also view this directory by selecting “Sessions & Events” in the navigation bar, and then selecting “Speakers.”


Virtual Networking

May I connect directly with other virtual attendees, including exhibitors and speakers?

Yes. There are several ways to do this.

  1. Within your Attendee Dashboard, you can click the “Community” tile to search the Attendee Directory and choose to send a private message to another attendee. All messages will be stored within your Message Center, which you can locate at the top of your Attendee Dashboard.
  2. You may also choose to chat one-to-one with an exhibitor. To do this, visit a specific virtual exhibit booth and then click the blue “Message” button that appears at the top of the page. These messages will also be stored within your Message Center.
  3. You may participate in any of our Discussion Forums, which are accessible via that tile in your Attendee Dashboard.

How do I access my messages from other attendees?

To access your messages, go to your Attendee Dashboard, and click on the “Message Center” tab at the top. Please remember to check your messages regularly, as new message notifications only appear in the Message Center.

How do I participate in discussion groups? Can I start a thread in the discussion forums?

Please visit our discussion forums by clicking the Discussion Forums tile in your Attendee Dashboard. You will have the option to join an existing forum or start a new thread.