The 2020 NRPA Annual Conference: A Virtual Experience (NRPA Virtual) not only will bring the park and recreation community together, but also will serve as a platform for networking and exchanging ideas in new and imaginative ways. Here are answers to some of the questions you may have regarding this year’s conference.


What are the dates of the 2020 NRPA Annual Conference?

This year’s conference dates are Tuesday, October 27 to Thursday, October 29. Education sessions and the exhibit hall run Tuesday, Wednesday and Thursday. See the conference schedule at a glance.


How do I register to attend?

You can register for NRPA Virtual online.


Where can I find my membership ID number to register?

You can find your membership ID number by logging in to your NRPA account and clicking “Sign In.” Once you are logged in, click the arrow next to your photo and select “Profile.” Your Member ID will appear beneath your bio.  If you are unable to locate your Member ID on NRPA Connect, contact NRPA’s Customer Service Team via email at or call 800.626.NRPA (6772)


What is the registration fee?

  NRPA Virtual Registration Fees

Both the All Access Pass and Student Pass registrations include access to all education sessions, all general sessions, entrance to the virtual exhibit hall and any networking opportunities. For more information about registration, visit


I would like to register five people from my agency, and we are Premier Members of NRPA. I understand this qualifies me for the Premier Agency Group Registration benefit. What is the best way to do this?

Agencies with a Premier Membership can register four people and get the fifth one free with the Group Registration Form or by registering all five (5) through the online registration process. Premier group registration discounts are available for full package registrations only.Both the form and the online registration portal are available at   


What is the conference cancellation policy?

Registration refund and cancellation requests must be provided in writing by Friday, September 25, 2020, no later than 5 p.m. EDT, and will incur a $100 administrative fee. No refunds will be issued if requested/postmarked after September 25, 2020.

Those wishing to cancel and receive a refund may submit their request prior to the indicated cut-off date of Friday, September 25, 2020, via the following:

  • Email: 
  • Mail: NRPA c/o MCI USA, 6100 W. Plano Parkway, Suite 3500, Plano, TX 75093
  • Fax: 972.349.7715


If someone is not able to attend, can we substitute another person from our agency for an existing paid registration?

Yes! To do so, please contact MCI at 888.385.8010 or email If you registered as a nonmember and received a three-month trial membership, that membership also will be transferred.


Where should I mail the completed registration form and/or payment?

NRPA encourages participants to register online, as it is the fastest way to complete the process and will provide an immediate email confirmation. If you need to mail in your registration form and payment, please be sure to include all necessary information and send them to: 

NRPA Annual Conference Registration

P.O. Box 5004

Merrifield, VA 22116-5004


Who do I make a check payable to?

If you are paying by check, please make it out to “NRPA.”


Can I pay my registration fee with a Purchase Order?

Yes, you can pay with a purchase order (PO). You will need the PO number and a copy of the actual PO to complete your registration. Policies for paying with a PO have changed in the past couple of years. All attendees using a PO should read our Registration Terms and Policies regarding POs as a form of payment. Here is the basic information:

Registration form (s) or a copy of the online confirmation must accompany all purchase orders.  All registrants will need to provide NRPA with (1) a valid Purchase Order number, and (2) a copy of the Purchase Order with clear instructions in order to process the registration.  NRPA has the right to contact the agency or organization issuing the purchase order to confirm its validity. *Registrations secured through a Purchase Order will not be confirmed until full payment is received. All Purchase Orders and accompanying information must be received no later than Friday, September 25, 2020.  If any Purchase Order is not paid in full by the start of the conference registrants will not be able to obtain conference access and will NOT be permitted to attend.


Conference Code of Conduct

NRPA is dedicated to providing a safe, productive and welcoming environment for all participants and NRPA staff. We ask that you please review and keep the NRPA Code of Conduct in mind during the NRPA Virtual Conference.  Read the NRPA Code of Conduct.


What is the platform NRPA will be using for the Virtual Conference?

NRPA will be using the Hubb platform to provide the NRPA Virtual. To ensure the best performance and compatibility, we recommend using the following internet browsers:

Digital Conference Platforms  

Please note: Internet Explorer is not a recommended browser for Hubb digital events.


When can I access my Hubb account to build my profile?

Starting Friday, October 23, you will be able to access to your Hubb account and can begin setting up your profile. Once you have your profile completed, you can start navigating through the platform. You will be able to highlight sessions you would like to attend, as well as any exhibit booths you would like to visit.

Who do I contact if I am having trouble logging in to my Hubb account?

Within the Hubb platform, there will be a live chat function where you will be able to receive assistance from a member of the Hubb team. Below are the dates and times you can connect with a Hubb representative.

  • Friday, October 23, 9 a.m. – 7 p.m. EDT
  • Monday, October 26, 9 a.m. – 7 p.m. EDT
  • Tuesday, October 27, 9 a.m. – 7 p.m. EDT
  • Wednesday, October 28, 9 a.m. – 7 p.m. EDT
  •  Thursday, October 29, 9 a.m. – 7 p.m. EDT


What type of computer equipment will I need to access the content in Hubb?

You do not need a computer camera or microphone to participate in any of the education sessions. Just be sure to test your computer sound to ensure it’s working properly — you don’t want to miss out on any education session presentations or exhibitor videos!


How can I ask a speaker/presenter a question(s) during an Education session?

During the education sessions, questions for the presenters can be submitted through the live chat function. At the conclusion of the session, the speaker will use any remaining time left to answer any questions that were submitted during the presentation.


How do I connect with Exhibitors and Sponsors?

Come explore the Virtual Exhibit Hall! While visiting an exhibitor’s booth you will be able to book an appointment, download resources, chat with a representative or request more information. We look forward to seeing you there!