General Information

What is a hybrid event?

A hybrid event is a tradeshow, conference, seminar or other meeting that combines a “live” in-person event with a “virtual” online component.


What makes the 2021 NRPA Annual Conference a hybrid event?

The 2021 in-person and online conference components will be offered simultaneously September 21-23. Various parts of the “live” conference such as education session content and exhibit hall product announcements will be broadcast through NRPA’s online platform. General Sessions will be pre-recorded and presented to both in-person and virtual attendees through various mediums.

What is the address of the convention center?

Music City Center
201 Rep. John Lewis Way S.
Nashville, TN 37203

Convention center website:
Email for information:
Call for general information: (615) 401-1400 (Monday through Friday: 7:00 to 10:00 p.m. CDT)

General Registration and Housing Information

Where can I find my membership ID number to register?

You can find your membership ID number by logging into your NRPA account and clicking “Sign In.” Once you are logged in, click the arrow next to your photo and select “Profile.” Your Member ID will appear beneath your bio. If you are unable to locate your Member ID on NRPA Connect, contact NRPA’s Customer Service Team by emailing them at or by calling them at 800.626.NRPA (6772).

What is the registration fee? What does the registration cover?

All registration information can be found on the NRPA conference website.


When does the early bird discount end?

The early bird deadline is August 6, 2021. After that date, registration rates will increase.


Does my full package registration include any NRPA ticketed events?

Attendee Full Package registration rates include all education sessions, all NRPA General Sessions, access to the exhibit hall and a choice to attend one (1) of three (3) evening socials being held.

There is a separate registration fee for the 5k Fun Run, Walk and Roll. Further details regarding any additional events as well as the conference schedule can be found on the NRPA Annual Conference website.


Are there any meals included with my full registration package?

A boxed lunch will be provided on either Tuesday or Wednesday, based on each attendee’s learning pod assignment. 

Food and beverage will be provided for the Monday and Wednesday Music City Experiences at the Wildhorse Saloon and Cumberland Park. Due to museum restrictions, everyone who attends the Tuesday Music City Experience at the National Museum of African American Music will receive a gift card to be used at the Assembly Food Hall in Nashville.


Can I pay my registration fee with a purchase order?

Yes, you can pay with a purchase order (PO). You will need the PO number and a copy of the actual PO to complete your registration. All attendees using this method of payment should be familiar with the following information, also located within the Policies and Terms of Registration:

Registration form(s) or a copy of the online registration confirmation must accompany all purchase orders. All registrants will need to provide NRPA with (1) a valid purchase order number, and (2) a copy of the purchase order with clear instructions to process the registration. NRPA has the right to contact the agency or organization issuing the purchase order to confirm its validity. All purchase orders and accompanying information must be received by Friday, August 20, 2021, and all payments will be due NO LATER than September 10, 2021. Unpaid registrations secured through a purchase order will not be confirmed until full payment is received. No registrant will receive conference materials or be authorized to attend for any purchase order(s) that has not been paid in full by the opening of the conference dates. Onsite payments via check or credit card will be accepted. Cash payments are permitted, however NRPA’s onsite registration is cashless, and no change will be provided.


If I am paying by check, who do I make the check out to?

If you are paying by check, please make it out to “NRPA.”


Where should I mail the completed registration form and/or payment?

NRPA encourages participants to register online since it is the fastest way to complete the process and will provide an immediate email confirmation. If you need to mail in your registration form and payment, please be sure to include all the necessary information for tracking purposes and send the form and/or payment to:

NRPA Annual Conference Registration
P.O. Box 5004
Merrifield, VA 22116-5004


I attended the conference last year. Does that mean I will receive the member rate this year?

NRPA membership is active for exactly one year from the time you first joined and/or registered last year (whichever occurred first). In other words, you would need to register for this year’s conference within a year of becoming a member, or before your membership expires. Our customer service team should be able to provide you with the date, if you do not know what it is.


I would like to register several people from my agency for the in-person conference, and we are Premier Members of NRPA. I understand this qualifies me for the Premier Agency Group Registration benefit. What is the best way to do that?

Agencies with a Premier Membership who register four people will receive two (2) virtual registrations for free. This can be done using the Group Registration Form for the in-person conference, or by registering all six (6) people through online registration. Premier group registration discounts are available for full package registrations only. Download the paper registration form.  

Please note: To be eligible for this offer, all members who would like to register for the premier group discount must be on the Premier agency's active roster. Additionally, all in-person attendees will need to provide an emergency contact and will be required to agree to NRPA’s Policies and Terms of Registration, as well as a Waiver of Liability before a badge will be issued to attend in Nashville. This can be completed through the registration process. A separate request will be sent to those who do not complete this as a part of registration.


Can I register my co-worker online?

NRPA’s registration system allows the person who is logged in to electronically register themselves based on their member number. Please be aware that all attendees will need to provide an emergency contact and will be required to agree to NRPA’s Policies and Terms of Registration, as well as a Waiver of Liability before a badge will be issued to attend in Nashville. This can be completed through the online registration process. A separate request will be sent to those who do not complete this as a part of registration.

If you would like to register more than one person, there are several ways this can be done:

  1. You can call 888.385.8010 and the registration customer service representatives will happily assist you. NRPA Member ID numbers will be required for each registrant.
  2. If you are a NRPA Premier Agency and plan on sending several staff members to Nashville, NRPA has a Premier agency group registration discount. You can register your staff through the NRPA Annual Conference registration website or download the group discount registration form.
  3. You can complete a separate transaction and registration form for each participant or register them online. NRPA Member ID numbers will be required for each registrant.


Is there a discount on my hotel? If so, how do I receive the discount?

NRPA has contracted with a number of hotels for the conference. Check out your hotel options and their availabilities. NRPA’s hotel contracts are negotiated for the benefit of housing NRPA Conference attendees, exhibitors, speakers and volunteers. These contracted rooms are placed in NRPA’s Official Housing Block and sold ONLY through NRPA’s official Housing Bureau: MCI USA.

Seventeen (17) hotels have been contracted for this year’s conference. As stated in the Policies and Terms of Registration, and on the hotels webpage, in order to guarantee NRPA Annual Conference attendees, exhibitors and speakers the best housing rates and most convenient locations, NRPA is providing the following information:

NRPA requires that attendees register for the conference prior to booking rooms at the headquarter hotel. Once the registration process is complete, a unique registration RECORD ID number will be provided that can be used to book a room within the Omni Nashville Hotel.

Attendees who wish to register for the conference at a later date due to fiscal year calendars or for other reasons, but who would like to reserve a room prior to registering, may opt to house at the following hotels: The Westin Nashville, AC Hotel by Marriott Nashville Downtown, Hampton Inn and Suites Nashville Downtown, Home2 Suites by Hilton Nashville Downtown Convention Center, The Joseph, Residence Inn by Marriott Nashville Downtown, Springhill Suites by Marriott Nashville, Tru by Hilton Nashville Downtown Convention Center, Hilton Garden Inn Downtown Convention Center, Holston House Nashville, Hyatt Place Nashville Downtown, Renaissance Nashville Hotel, Grand Hyatt Nashville, Holiday Inn Express Nashville Downtown Convention Center, Homewood Suites Downtown and Sheraton Grand Nashville Downtown.

There may be times when specific hotels will sell out. If this occurs, we will do our best to help attendees and exhibitors by providing other options and letting them know they can always check back to see if there have been any cancellations.


Does NRPA recommend a specific hotel?

NRPA does not recommend any single hotel, but instead provides a number of contracted hotels from which to choose. These options do need to consider whether an attendee has registered for the conference or not. There are different price points and different brands. Each hotel varies in their distance from the convention center. Most of the hotels are within walking distance, and a few are adjacent to the convention center.

*** PLEASE NOTE: The following is important information regarding potential housing poachers. MCI is NRPA’s official housing bureau. Year after year we have been made aware of housing companies or travel agencies that may aggressively pursue you, or your company/agency, to book your guest rooms at significant discounts. Reservations made through these pirate agencies or companies should be avoided as many of them are scams that will charge your card, with no reservation to show for it, when you arrive. If you are contacted by anyone who says they are working on behalf of NRPA, please take their company information/phone number and notify us immediately. NRPA is not responsible for any housing issues occurring outside of our official housing block.


What is the cancellation and refund policy for the conference?

Registration refund and cancellation requests must be provided in writing by Friday, August 20, 2021, no later than 5 p.m. CDT, and will incur a $100 processing fee. NO refunds will be issued if requested/postmarked after the August 20, 2021, cut-off date. More specific details regarding cancellations, refunds and the option to transfer your registration can be found in NRPA’s Policies and Terms of Registration. For additional information, please contact us at:

Mail: NRPA c/o MCI USA, 6100 W. Plano Parkway, Suite 3500, Plano, TX 75093
Fax: 972.349.7715


If someone is registered but unable attend, can we substitute another person in our agency for the existing paid registration?

Yes. Please contact MCI at 888.385.8010 or through email at Please keep in mind that if a registration is transferred, it is often necessary to ensure that housing arrangements are changed as well.


If I have specific questions about my registration or housing, or need to make changes, who can I contact?

You can call our registration and housing partner, MCI, at 888.385.8010 (or 972.349.5891), you can use the live chat option (open Monday through Friday, from 8 a.m. to 5 p.m. CDT), or email


Can I register my spouse or a guest?

Due to coronavirus (COVID-19) restrictions, the spouse/guest registration package is currently not available for the 2021 NRPA Annual Conference in Nashville. NRPA will continue to monitor all federal, state, and local guidelines set for in-person gatherings as well as recommendations provided by the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO) and will communicate any changes.


Does NRPA offer childcare?

NRPA does not offer childcare. Some of NRPA’s contracted hotels may offer this service. If you are interested, please check with your hotel.


Exhibitor Information

Find the Exhibitor Kit here. If you are an exhibitor, it would be a good idea to become familiar with this information.


On-site Information

How will NRPA take action to ensure health and safety protocols are enforced during the conference in Nashville?

The safety of our staff and attendees is of the utmost importance to NRPA. We will follow all federal, state and local guidelines set for in-person gatherings as well as the recommendations provided by the CDC and WHO. In-person attendees can expect daily health and wellness check points, physical distancing and face covering requirements as well as other health and safety protocols.

Personal Accountability:

  • Any person who is feeling ill or has recently been exposed to COVID-19 within the two weeks leading up to the conference should stay home. A Code of Conduct, to include a Personal Accountability Commitment has been adopted for 2021 and will be require agreement prior to completion of the registration process for those who will be attending the conference in Nashville.


  • Masks will be mandatory while attending the conference and all associated functions. Masks will be available on site should any participant arrive without one.

Physical Distancing and Contact:

  • All attendees must agree to follow and engage in appropriate 6-foot physical distancing procedures and protocols when inside the Convention Center lobbies, corridors and exhibit hall. Education session room seating will be set at 3 feet apart, all seats will be facing forward and must not be altered. Crowd flow procedures, signs and floor stickers must be adhered to in lobbies, registration areas, session rooms and the exhibit hall. Attendees will be discouraged from shaking hands, fist bumping, high-fiving or embracing.

Cleaning Services:

  • All public areas, including restrooms and lobbies, will be cleaned before, during and after events. Conference equipment will be cleaned between users. Meeting rooms utilized for education will be cleaned during extended breaks between sessions and overnight and the exhibit hall will be cleaned overnight.

Sanitizing Considerations:

  • The convention center has 101 hand sanitizing stations with 70 percent alcohol content located within the convention center. There are 248 sinks in the convention center, each equipped with touchless water and soap dispensers. All restrooms have touchless paper towel dispensers and will be closed regularly for cleaning. Attendees will be asked to sanitize their hands upon arrival at the center daily.

On-site Medical Protocols:

  • Daily wellness questionnaires and temperature checks will be required for all attending in Nashville. Attendees, exhibitors, vendors or staff presenting a temperature of 100.4 degrees or higher will not be allowed access into the convention center. Emergency medical technicians will be on-site and have an isolation first aid room and emergency care plan in place for anyone that begins to feel sick or present COVID-19 symptoms during the conference.


How will NRPA handle physical distancing requirements for the education sessions?

Due to current health and safety protocols, education seats for the in-person portion of the 2021 NRPA Annual Conference are currently limited. At this time, the Nashville event is limited to 3,000 education seats. To provide fair access to conference registrations, we will offer a tiered registration timeline. Find additional information about this timeline.

To ensure proper physical distancing is achieved, those who attend the education sessions will be divided into two groups: Learning Pod A and Learning Pod B. Separating into these groups will help facilitate physical distancing in lobbies, corridors and the exhibit hall as well as during breaks. Each Learning Pod will have established attendee arrival times and schedules:

  • Learning Pod A will attend sessions on level one and in the Davidson Ballroom.
  • Learning Pod B will attend sessions on level two and in the Grand Ballroom on level four.

Breaks between education sessions will be longer than usual to allow for meeting room and equipment cleaning. During these breaks, attendees will be encouraged to visit the exhibit hall (based on their Learning Pod assignment), explore the virtual platform on their mobile device, or head outdoors for a brief walk and some fresh air. Additional information regarding learning pods will be provided closer to the conference dates.

Additionally, NRPA will continue to monitor all federal, state, and local guidelines, as well as recommendations provided by the CDC and WHO as they relate to in-person gatherings and will communicate any changes to these policies.


Are there any specific NRPA Event Tickets?

Tickets are required for access into any of the three (3) event socials being offered at the conference in Nashville. Tickets are included in the full registration packages. Tickets for evening events are not included with the Exhibit Hall Only registration packages.


Will NRPA provide shuttle service between the hotels and the convention center?

Due to physical distancing and cleaning/sanitizing policies relating to COVID-19, only ADA shuttle accommodations will be provided upon request.


Will there be badge ribbons?

Due to restrictions relating to COVID-19, badge ribbons will not be available in Nashville. Certification designations and personal pronouns will be listed on conference badges, along with your name, job title, agency, organization or company.


Will there be the Wi-Fi/internet access?

Complimentary Wi-Fi access at the conference will be available in the education session rooms and the convention center common areas, such as the registration area. The Network connection is MCC Wi-Fi. No password is necessary. This information will be shared via signage placed throughout the convention center.