The Supervisors' Management School (SMS) is a program designed to develop your management and supervisory skills. SMS will provide you with the necessary tools to improve your ability to impact the day-to-day activities of your organization. If you supervise employees, SMS will give you a strong understanding of the principles of managing people and influencing co-workers and supervisors.

November 7-11, 2021
Wheeling, West Virginia

Important Notice: The Department of Parks, Recreation and Tourism Management at North Carolina State University, the National Recreation and Park Association and the Oglebay National Training Center, in consultation with the Supervisors’ Management School Regents, have decided to cancel the Supervisors’ Management School (SMS) scheduled for November 1–4, 2020. 

Despite the current state of affairs, we are committed to your continued professional development. We hope you can join us next year for SMS to be held November 7-11, 2021.


Learning Objectives

  • Apply personal core characteristics to lead an organization with individual strengths.
  • Identify variables that shape and direct an organization.
  • Describe skills to manage the workforce individually and as a whole.


Year One Session Topics Year Two Session Topics
Strengthening Supervisory Skills from the MBTI Building the Elusive High Performing Team
When to Lead When to Manage Coaching Difficult Employees
Selecting & Keeping the Right Employee Managing Yourself, Leading Others
Building Trust Planning for the Unexpected: Managing Conflict and Crisis
Organizational Culture - Your Role, Your Responsibility Understanding Group Dynamics
Creating a Motivating Work Environment The Art of Negotiation
Effective Communication Skills Cultural Competency 
The In-Box: Challenge of Setting Priorities Our Profession: Identifying Trends for Future Impact
Managing Performance Ethical Management


Who Should Attend

This two-year program is perfect for any park and recreation professional responsible for the supervision of employees.

Participant Insight

The SMS program for me was an invaluable asset. The knowledge I gained has helped me grow leaps and bounds in the past two years alone and has helped me to develop skills that will continue to help me grow through my career. Not only was the course work helpful, but I was also able to build my network and gain some friendships that I will have for a lifetime. In my opinion, the SMS program is a must have for every new and seasoned supervisor. Our main goal as supervisors is to be effective in how we lead. To do so, we must first educate ourselves so we can then educate others. There is no better way than the SMS program.” --Wyatt Richardson, Crew Chief I, Park Development Division at City of Durham, NC

No matter how long you have been in management, you will take away good information from the classes and your classmates.” --Frank Hackett, Parks Foreman at City of Ft.Lauderdale, FL

After attending the second year of SMS, I came back to work with a different perspective of my role as supervisor. I see how my leadership has changed and it has improved the dynamics of my crew. Not only that, my relationship with my boss is smoother because I understand the importance of my position and how to communicate my needs appropriately. I felt SMS provided new ideas for strengthening my leadership skill and tactics for managing people and time. Thank you!” --Patricia Greenberg, Environmental Resource Supervisor at Reston Association (Reston, VA)

Future Supervisors' Management School Dates:

  • November 7-11, 2021

Additional Information

For more information about the program content, contact customer service at

For more information on registration and other details, contact Oglebay at



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