The Supervisors' Management School (SMS) is a program designed to develop your management and supervisory skills. SMS will provide you with the necessary tools to improve your ability to impact the day-to-day activities of your organization. If you supervise employees, SMS will give you a strong understanding of the principles of managing people and influencing co-workers and supervisors.

November 3-7, 2019
Oglebay Resort and Conference Center
Wheeling, West Virginia



Learning Objectives

  • Apply personal core characteristics to lead an organization with individual strengths.
  • Identify variables that shape and direct an organization.
  • Describe skills to manage the workforce individually and as a whole.


Year One Session Topics Year Two Session Topics
When to Lead, When to Manage The Art of Persuasion and Negotiation
Strengthening Supervisory Skills Cultural Competency
Selecting & Keeping the Right Employee Ethical Management
Facilitating Effective Meetings Coaching Difficult Employees
Performance Management Parks & Recreation: Our Profession in 2025 and Beyond
Creating a Motivating Environment Budgeting for Impact and Influence
What Business Are You In? Planning for the Unexpected
The Challenge of Setting Priorities Leading Organizational Change
Effective Communications Skills Understanding Organizational Behavior


Who Should Attend

This two-year program is perfect for any park and recreation professional responsible for the supervision of employees.

Participant Insight

The SMS program for me was an invaluable asset. The knowledge I gained has helped me grow leaps and bounds in the past two years alone and has helped me to develop skills that will continue to help me grow through my career. Not only was the course work helpful but I was also able to build my network and gain some friendships that I will have for a lifetime. In my opinion the SMS program is a must have for every new and seasoned supervisor. Our main goal as supervisors is to be effective in how we lead. To do so we must first educate ourselves so we can then educate others. There is no better way than the SMS program.” --Wyatt Richardson, Crew Chief I, Park Development Division at City of Durham, NC

No matter how long you have been in management, you will take away good information from the classes and your classmates.” --Frank Hackett, Parks Foreman at City of Ft.Lauderdale, FL

After attending the second year of SMS, I came back to work with a different perspective of my role as supervisor. I see how my leadership has changed and it has improved the dynamics of my crew. Not only that, my relationship with my boss is smoother because I understand the importance of my position and how to appropriately communicate my needs. I felt SMS provided new ideas for strengthening my leadership skill and tactics for managing people and time. Thank you!” --Patricia Greenberg, Environmental Resource Supervisor at Reston Association (Reston, VA)

Future Supervisors' Management School Dates:

  • November 3-7, 2019

Additional Information

For more information about the program content, contact customer service at

For more information on registration and other details, contact Oglebay Resort and Conference Center at


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