Date: Tuesday, January 31, 2012 

Time: 2:00pm – 3:15pm EST 

Cost: $25/Member $45/Non-Member 

CEUs: 0.1 

This session provides a blueprint for organizations seeking to better align processes with revenue sustainability. The speakers have identified five areas in most organizations that are underutilized or misaligned: price and program development, facility  Working with five key areas: price and program development, facility operations, business services, marketing and sponsorships, participants will understand how to better align processes with revenue sustainability. This session educates participants about how key processes and systems interrelate to advance the success of an organization. In addition, it demonstrates the need and ability to generate more non tax revenue, which provides greater flexibility.  Participants will discuss how processes, reducing operational waste, and growing revenue are working together to sustain organizations.  Participants will be able to articulate the benefits of an internal structure which supports the growth of partnerships, maximizes dollars and enhances the experience of customers. 

Learning Outcomes: 

• Discuss how processes, reducing operational waste, and growing revenue are working together to sustain organizations.
• Articulate the benefits of an internal structure which supports the growth of partnerships, maximizes dollars and enhances the experience of customers.
• Identify challenges and solutions based on the 5 Key Areas.

Register Today! 

Speaker: Barbara Heller, President of Heller and Heller Consulting, Inc. 

Barbara Heller is President of Heller and Heller Consulting, Inc., a management consulting firm specializing in state and local government, primarily in the parks and recreation industry. Barbara is involved in strategic planning, master planning, service quality assessments, operational/organizational reviews, and facilitation of public input processes and staff training with clients all over the United States.  

Barbara has been a speaker at many conferences and schools over the last 15 years, including the NRPA Congress, many state park and recreation conferences, and numerous NRPA schools.  Her areas of expertise include leadership, strategic planning, organizational change, service quality, the use of quality tools and lean practices, operational systems, team-based approaches to work, creating dynamic work environments, and sustainable practices.